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  1. iPhone App for ClickDesk

    We are in the process of adding an iPhone app to receive chats on mobile and wanted your views on the feature.

    Currently you can use Skype and Gtalk on receive chats on mobile in addition to our Agent Panel. Please vote if you want this feature.

    81 votes
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      started  ·  11 comments  ·  New Features  ·  Admin →
    • Whatsapp group voice call

      Whatsapp has included the option for voice calling. But what it lacks is the option to make a group voice call allowing around 4 to 6 members. Since the existing voice call works good, it would be nice to include this feature.

      28 votes
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      • Live Chat Widget

        The Live Chat Widget does not refresh on its own when you go offline. The page needs to be refreshed. I think this needs to be improved

        25 votes
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          1 comment  ·  New Features  ·  Admin →
        • Whatsapp Integration

          Whatsapp Integration

          21 votes
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          • Attach files on tickets

            It would be great if we can attach files in our helpdesk tickets. Please upvote for this feature.

            15 votes
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            • Firefox extension

              extension for firefox

              11 votes
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              • Online chat available at custom times

                It would be convenient if I was able to make the online chat were only available during business hours. Occasionally one of our agents will forget to log out, then over the weekend and early in the morning it appears that we are online and customers will try to ask questions, but they get no response. If I was able to set up a time constraint then it wouldn't matter if an agent forgot to log out or not.

                10 votes
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                • Standalone Desktop App

                  Standalone Application and/or iOS compatible app.

                  10 votes
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                  • chat box

                    The ability to have visitors type more characters in the chat box.

                    9 votes
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                    • Different Email Address For Department Offline Messages

                      The ability to add a different email addresses (relating to department) for offline messages instead of all department messages going to one email address.

                      8 votes
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                        1 comment  ·  New Features  ·  Admin →
                      • Add search functionality to dashboard

                        Add search so we can look for keywords in the chat transcripts from the Admin dashboard.

                        8 votes
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                        • Have the graphs shown in "Chat Reports" in the Admin Panel be exportable to .CSV.

                          I think it's important that this data can be exported out. Not everyone who needs this data (management) will have a login. Plus taking screenshots defeats the purpose of the power of the data. It needs to be exported so it can be combined and reworked to each companies' needs.

                          7 votes
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                          • Allow customizations to the "Daily Chat Statistics" report.

                            Allow customizations to the "Daily Chat Statistics" report that is emailed out daily.

                            6 votes
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                            • Need a longer ring, like a telephone, so I can step away from PC and hear incoming calls,

                              I love click desk, but the one thing I got a problem with is hearing incoming calls. I keep missing clients cause the ring is not long enough or loud enough. I would like to hear like an extended telephone ring, so I can stop missing my calls.

                              6 votes
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                              • Provide an interface for tickets much like the "chat transcripts" area in the "Reports & Spy" section.

                                Provide an interface for tickets much like the "chat transcripts" area in the "Reports & Spy" section. Currently you have to login as an agent to see tickets. We'd like to be able to see that from the admin login.

                                6 votes
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                                • Block your own IP address from website visitors list

                                  Block your own IP address from appearing on the list of your website visitors.

                                  6 votes
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                                  • Integration with Slack

                                    Hi, Slack integration would be awesome!

                                    5 votes
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                                    • Help Desk Integration

                                      It would be great to have Infusionsoft (or other integrations) integrated with the help desk - instead of just with chat - so help desk communications are recorded in the customer's Infusionsoft record.

                                      5 votes
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                                      • Need a way to set the time limit for a chat before it automatically closes

                                        Set up a configurable time limit for when a chat closes for inactivity.

                                        5 votes
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                                        • chat box

                                          when minimize chat box in admin account it will closing .n ew member can confuse to reopen chat box from support page better to avoid it sir .
                                          thanq .

                                          5 votes
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